These Terms and Conditions outline the basis on which I, Shelly Shulman, provide freelance consultancy and digital services to clients. By engaging my services, you agree to be bound by these terms. These are designed to protect both parties and ensure clarity throughout our working relationship.
1. Engagement
The scope of work, timelines, deliverables, and fees will be outlined and agreed upon in writing prior to the commencement of any project. Services may include, but are not limited to, business consultancy, digital strategy, automation setup, systems integration, or related advisory work.
2. Business Hours & Scheduling
Standard business hours are Monday to Thursday, 9:00 AM to 5:00 PM (UK time). I aim to respond to all communication within 24 hours during these hours.
Project work will be scheduled based on mutual availability and confirmed prior to commencement. Where possible, a minimum of five (5) business days’ notice is requested before project initiation. I reserve the right to decline work based on capacity or scheduling conflicts.
3. Fees & Payment
All fees are agreed in advance and invoiced either upon project completion or monthly in arrears, as outlined in the project agreement. Payment is due within three (3) business days of receipt of invoice unless otherwise stated. Delayed payment may result in project pauses or interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Expenses
Additional expenses, such as travel or third-party tools required for delivery, will be agreed in advance and itemised on your invoice. These must be reimbursed in full upon presentation of appropriate receipts or documentation.
5. Automation Handover & Post-Completion
Where automations (e.g. CRM workflows, email sequences, chatbots, etc.) are created, they will be handed over in a complete and functional state. Documentation or a basic handover will be provided to support ongoing use.
Once delivery is confirmed and the system is operating as intended, I am not responsible for subsequent issues arising from unauthorised changes or third-party interference. Any such remedial work will be quoted and billed separately at the prevailing rate. I recommend no adjustments be made unless you are confident in doing so or have ongoing support in place.
6. Intellectual Property
Unless explicitly agreed otherwise in writing, I retain full ownership of all intellectual property rights in any systems, frameworks, materials, templates, automations, content, and tools developed during the course of the engagement. This includes, but is not limited to, written content, strategy documents, workflows, automation structures, and digital assets.
Upon full payment, you are granted a non-exclusive, non-transferable licence to use the deliverables for the purposes set out in our project scope. This licence does not include the right to reproduce, resell, distribute, or modify the intellectual property for commercial purposes without my prior written consent.
I reserve the right to reuse elements of the work (excluding any of your confidential data) across future client projects, internal materials, or other commercial offerings.
7. Confidentiality
All client information shared during the course of the project will be treated as confidential. I will not disclose any proprietary or sensitive information to third parties without prior written consent, unless required to do so by law.
8. Data Protection
I comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. If, during the course of providing services, I act as a data processor on your behalf, this will be governed by a separate Data Processing Agreement if required.
9. Termination
Either party may terminate the engagement with four (4) weeks’ written notice. Immediate termination may apply in the event of material breach or misconduct. All fees for work completed up to the termination date will remain payable.
10. Limitation of Liability
While every effort is made to provide accurate and high-quality work, liability is limited to the amount paid for the services in question. I am not liable for any indirect, incidental, or consequential loss or damage, including business interruption, loss of data, or loss of profits.
11. Independent Contractor Status
I operate as an independent contractor. Nothing in these terms creates an employment, partnership, agency, or joint venture relationship. You are not responsible for any tax or national insurance contributions on my behalf.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you require a formal agreement before work commences or would like to clarify any of these terms, please get in touch before entering into a working relationship.